This Privacy Policy explains how Language Nest processes personal data in connection with its website and small-group language courses. It applies to information collected through inquiries, enrolment, course administration, and related website use.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing.
To protect privacy and prevent unauthorized disclosure, we may ask for information needed to verify a request before acting on it. If a request cannot be fully satisfied, we will explain the reason where permitted by law.
We retain personal data for the period necessary to manage inquiries, enrolment, lessons, progress review, payment records, and legal or accounting obligations. When data is no longer needed, we delete it, anonymize it, or restrict it as appropriate under our internal retention practices.
When we update this policy, we will post the revised version on the website and may provide additional notice where a change is material. The date of the latest revision should be reviewed periodically.
We may collect identification and contact details, inquiry and enrolment information, level screening responses, timetable preferences, attendance and course progress records, payment-related information, and technical data such as device and browser details. Where users communicate with us or visit the website, we may also process the content of messages, form submissions, and basic usage logs.
We receive data when users submit a course inquiry, request level screening, arrange group and timetable matching, confirm course terms, enrol in a course, attend lessons, or contact us by phone, email, form, or in person. We may also collect limited technical information automatically when the website is used.
We may use session cookies, persistent cookies, and similar technologies. These may support site operation, remember basic preferences, maintain form sessions, and help us understand how the website is used. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
Users can usually control cookies through their browser settings and, where available, through on-site preference tools. Disabling some cookies may affect site functions such as form handling, session continuity, or basic performance measurement.
We use personal data to respond to inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, review course progress, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use data to communicate service updates and handle administrative matters connected with the course relationship.
We may share personal data with operational partners that help us host the website, process communications, manage scheduling, support payment handling, or maintain records. These parties are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.
We may disclose personal data where required to comply with law, respond to lawful requests, protect our rights, address security issues, or support the establishment, exercise, or defense of legal claims.
